Having to deal with difficult people is part of life, and we’ll all face difficult conversations at some point or another. How you deal with them is important and will set you up for success as the relationship with that person develops.

In this session, you'll explore why you need to deal with difficult people. You'll discover how you usually respond to difficult people and how it’s possible to change your response depending on the situation. 

The session will also provide you with some practical tips you can apply the next time you have to deal with a difficult person. And finally, you'll take a look at some scenarios and explore the best way to deal with them.

As an added bonus, also included is a module on understanding whether you can sometimes be difficult yourself and what to watch out for.